Shipping policy
Shipping Policy
Last updated: August 22, 2026
We want to get your ThighCloud order to you as quickly and safely as possible. Please review our shipping details below.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
We offer standard and expedited shipping options at checkout. Estimated delivery times:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
International Shipping
We ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Estimated delivery times vary by destination.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@thighcloud.com and we will work to resolve the issue promptly.
Contact Us
For shipping inquiries, reach us at support@thighcloud.com.