Return Policy

Last updated: August 22, 2026

We want you to love your ThighCloud purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In original packaging

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Items marked as non-returnable at the time of purchase

How to Initiate a Return

To start a return, please email us at support@thighcloud.com with your order number and reason for return. We will provide you with return instructions and a return authorization.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

We offer exchanges for different sizes or colors, subject to availability. Please contact us to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Contact Us

For return inquiries, reach us at support@thighcloud.com.